Customer Insights Manager

  • Location: Dublin - Hybrid
  • Type: Permanent
About your new employer:
Join one of Ireland’s fastest growing and most popular supermarket retailers who are committed to providing a best-in-class customer experience in their 180 stores throughout Ireland. Our client has seen consistent and considerable growth in recent years and is looking for an ambitious, enthusiastic Customer Insights professional to join their team of 7,000 dedicated personnel nationwide. This role comes with a generous starting salary, full benefits, occasional travel opportunities, and robust career development plans.    

Key Responsibilities:
  • Supporting various departments across the company with the handling of shopper insights and customer marketing data
  • Working closely with the buying team to complete category reviews throughout the year
  • Working closely with the Customer Insights team abroad across projects including the development of international reports and customer marketing concepts
  • Working locally on shopper insight projects from end-to-end
  • Supporting the content-related design of Category & Customer Insight supplier meetings, presenting relevant info and insights to senior stakeholders
  • Working alongside research companies to deliver accurate and robust consumer data insights based on trends, and market/category idiosyncrasies (both micro and macro)
  • Reviewing performance on a seasonal level during busy periods – Christmas, Easter, Halloween etc.

Skills/Experience needed:
  • Third level degree, ideally in marketing or a business discipline
  • Experience in Category Management/Customer Insights Management in the FMCG/Retail sector – either agency, supplier, or retailer.
  • Experience with consumer panels – e.g., Nielsen, Kantar, GfK.
  • Strong knowledge of shopper marketing within Ireland
  • Fluent English
  • Confidence with MS Office with a particular proficiency in Excel
  • Ability to work independently with minimal supervision in a fast-paced environment and capable of acting on own initiative.
  • Full drivers’ license is a strong plus but not essential. Company car will be provided.

Get in touch:
If you are interested in hearing more about this job, please apply here or email your CV to [email protected] and we can arrange a call! Looking forward to hearing from you.


Apply to Lorraine Fretwell

Lorraine has partnered with some of the biggest names in the UK & Ireland, delivering key talent for the most challenging roles. She has built and developed large teams in several agencies and has a proven track record at finding the unfindable, when presented with the quirkiest of job briefs.

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