Head of Retail Operations

  • Location:
  • Type: Permanent
Our client, Ireland’s largest performance and sports fashion retail Brand are looking for an Head of Retail Operations to join their team. They are a global strategic partner for all major sports brands including Nike, Adidas and Under Armour, as well as being the fastest growing and most successful eCommerce brand in Ireland.

Key Responsibilities
  • Foster a world class customer service culture.
  • Manage, support & enable store teams to achieve overall company objectives and deliver store-based sales & KPIs through implementation of brand strategy.
  • Design & implement appropriate team structures in both the retail operations & store teams to support a high-performance culture.
  • Recruit, select and develop the right people for the brand always planning for future talent succession.
  • Work with trade teams to constantly look for opportunities to optimise processes & develop initiatives to support store based strategic objectives.

Key Requirements
  • Over 10 years in a management role of a fashion or sports retail store.
  • Experience in running large retail turnover areas and regions.
  • Exceptional interpersonal and communication skills resulting in collaborative and strong relationships with all stakeholders.
  • Proven ability to foster and drive a premium customer service culture.
  • Highly organised with the ability to multi-task and problem solve, proposing solutions in a fast-paced environment.
  • Strong decision-making with an ability to produce high impact results.

What’s in it for you?
  • Great work culture
  • Competitive salary
  • Healthcare and pension
  • Store discount

Get in touch:
If you are interested in hearing more about this job, please apply here or email your CV to [email protected] and we can arrange a call! Looking forward to hearing from you.


Apply to Geri Pollock

Geri specialises in Product & Design roles and works across Data and Tech in various sectors including Saas, Ed Tech, Travel Tech & Management Consultancy. Geri has a Masters in Human Resource Management and thanks to her background in HR she looks at recruitment in a holistic sense. That is, for the client she wants to ensure that she finds quality talent that will go on to be a star performer in their company for years to come. Whilst for the candidate she ensures that she helps them to achieve their next step of their career development & goals ensuring that they have the best candidate experience possible.

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